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• Chichester
• Posted 16th Nov 2010
• 
• Posted by: Virgin Holiday
• Salary: 17k - 22k
• Job Type: Permanent
• Address: The Galleria
  Station Road
  Crawley
  RH10 1WW
  
• Contact: 01293 496464
• Reference:
• This job has been viewed 114 times since it was posted.

Job Description

Job Details

Hours: 37.5

Salary: 17,000 - 22,000      

Location: Chichester

Start Date: ASAP

Closing Date: This recruitment is carried out on a rolling basis so it is really important you submit your  appliation asap to avoid missing out.

Role Purpose

To drive and grow sales through your retail store, achieving and exceeding all sales targets, whilst ensuring delivery of exceptional customer service, in compliance with company policies, procedures and guidelines, and to drive sales into the concession by motivating and developing the staff within your store.

Responsibilities

• Be the external face of Virgin Holidays, dealing with all face to face and telephone enquiries from customers
• To deliver and exceed individual sales and productivity
• Personally deliver exceptional customer service, following the company’s sales process to “close the sale”
• Contribute towards the sales and profit targets of the business
• To deliver your individual business objectives / Store objectives
• Maximise every sales opportunity by offering upsells at every opportunity
• Participate and willing cooperate with colleagues to achieve the team objectives
• To contribute new, alternative and innovative ideas of achieving new business
• To be proactive in feeding back ways to enhance sales
• Look for innovative ways to generate customer enquiries and put them into practice
• Keep your own product knowledge up to date and make best use of the information facilities available
• Minimise any losses and control discount spend – using the set discount guidelines
• Ensure brochure racks are updated and fully stocked and stickered at all times
• To lead by example – demonstrating to the team an exceptional high level of customer service going above and beyond
• To motivate and encourage the team on a regular basis
• To develop the sales skills of the team to enhance the business and develop the individual
• Oversee the store operation, ensuring all the actions are completed and effective running of the store
• To gain a relationship with the store manager of the department store
• Communicate to the team all relevant information, interpreting to ensure the full understanding

Requirements

• Must have proven supervisory experience
• Previous retail sales experience is essential for this role, this must be in the travel industry
• You must have either travelled to a long haul destination or worked with the long haul product
• To encourage, motivate and lead a team of people to whom they aspire to
• To ensure you tackle various scenarios as and when they happen
• To ensure you follow up and feedback to individuals on a consistent basis
• Use your own initiative to drive business to the concession
• To ensure you have an awareness of the business within the town
• Self motivated and willing to work alone on occasions
• Ability to demonstrate excellent communication and influencing skills
• Sales driven with a passion for providing excellent customer service
• Good numerical skills with the ability to manually calculate holiday costs without error
• Confident and assertive manner

Additional info

• This is a uniformed position
• This role requires you to work shifts (including late nights and weekends)
• There is a great 3 week induction training to get you up to speed based in Crawley, West Sussex.

We believe our staff are our best asset and are vital to the continuing success of the company. So, on top of an attractive salary and we offer fantastic industry renowned benefits (including flights on the VAA network) .